The Web Science Trust

Government 2.0? Technology, Trust and Collaboration in the UAE Public Sector

Salem, Fadi and Jarrar, Yasar (2009) Government 2.0? Technology, Trust and Collaboration in the UAE Public Sector. In: Proceedings of the WebSci'09: Society On-Line, 18-20 March 2009, Athens, Greece. (In Press)

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The increased ICT usage in government has spurred the promise of a collaborative governance model. The benefits of this less traditional approach is primarily derived from cross-agency information and knowledge sharing inherent in technologies themselves—possibilities which challenge the rigidly hierarchical and silos-based culture predominating in the public sector. Over the past decade, many local and federal UAE government entities witnessed a shift from the traditional “silos mode” of governance into a “competitive mode,” where government entities competed in a race for excellence. Despite the positive change it generated, this cross-government competition reduced the level of trust and information sharing among competing individuals and institutions. Consequently, this had a negative impact on the flow of information, ideas and knowledge between local and federal government entities in the UAE and ultimately limiting potential cross-government innovations. We conducted a national survey to explore concepts pertaining to collaboration in the context of the UAE government and explored enablers of and barriers to better collaboration. According to our findings, “technology,” “leadership,” “trust,” “regulations” and “incentives” are respectively perceived as the five top interconnected enablers of collaboration in the UAE government by public sector employees. Based on our findings, we conclude that a collaborative mode in governance where a true “public-public” partnership is nurtured has three key prerequisites: Fostering a comfortable level of “political trust” between society and government, achieving a threshold of “technological trust” within the public sector where a certain national-level of overall social acceptance of technology in day-to-day government work is reached and reforming the “social trust” dynamics in society. An inter-government social information-sharing infrastructure will be imperative for achieving this collaborative mode of governance.

Item Type:Conference or Workshop Item (Poster)
Uncontrolled Keywords:Collaboration, Trust, Government, ICT
Subjects:Web Science Events > Web Science 2009
ID Code:114
Deposited By: W S T Administrator
Deposited On:24 Jan 2009 08:45
Last Modified:25 Oct 2011 16:34

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