The Web Science Trust

Wars, (empty) threats and other effects in buyer-seller cross-comments left on Internet auctions

Nielek, Radoslaw and Wawer, Aleksander and Wierzbicki, Adam (2009) Wars, (empty) threats and other effects in buyer-seller cross-comments left on Internet auctions. In: Proceedings of the WebSci'09: Society On-Line, 18-20 March 2009, Athens, Greece. (In Press)

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An auction platform is a dynamic environment where a rich variety of social effects can be observed. Most of those effects remain unnoticed or even hidden to ordinary users. The in-depth studies of such effects should allow us to identify and understand the key factors influencing users’ behaviour. The material collected from the biggest Polish auction house has been analyzed. NLP algorithms were applied to extract sentiment-related content from collected comments. Emotional distance between negative, neutral and positive comments has been calculated. The obtained results confirm the existence of the spiral-of-hatred effect but also indicate that much more complex patterns of mutual relations between sellers and buyers exist. The last section contains a several suggestions which can prove useful to improve trustworthiness of users’ reports and security of an auction platform in general.

Item Type:Conference or Workshop Item (Poster)
Uncontrolled Keywords:security auction spiral of hatred fraud nlp
Subjects:Web Science Events > Web Science 2009
ID Code:243
Deposited By: W S T Administrator
Deposited On:11 Mar 2009 00:21
Last Modified:25 Oct 2011 16:33

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